CIWI Relationship Management

Providers of social services have to target their portfolios and precisely adapt them to highly individual and frequently changing needs of their clients. The efficient provision of services as well as a powerful members and donations management form the basis for the long-term survival of an organization. Only those providers who retain their clients by rewarding their trust and assuring their satisfaction can survive in the markets.

This is why it is important to place the management of customer relations on a solid and custom-built foundation – specifically with regard to the growing complexity of information management caused by ever growing channels of communication.

The CIWI GmbH is specialised in fundraising- and management solutions that are precisely tailored to the needs of the the providers of social services. A  Relationship Management system effectively supports all actors – from international aid organizations to regional welfare associations to single health or social service institutions – in their task of professionally managing their client relations. Thanks to the long-standing experience of the CIWI experts in international organizational management these solutions are developed to the precise requirements of the individual organization. They also offer a substantial financial benefit and great service quality through their modularised construction and implementation.